ReelCubby

Refund Policy

Effective date: 26 October 2026

1. Scope

1.1This Refund Policy (the “Policy”) sets out the circumstances in which payments made for a ReelCubby Licence may be refunded. It forms part of, and should be read together with, our Terms of Use (the “Terms”). Capitalised terms not defined in this Policy have the meanings given to them in the Terms.

1.2The Service is operated by AppsJet Solutions (“we”, “us” or “our”). Payments are processed by Dodo Payments, which acts as the merchant of record.

2. Free Trial

Before any payment is required, the Extension may be used free of charge, with full functionality, for the Trial Period described in the Terms. No payment details are required to begin the Trial Period. You are responsible for using the Trial Period to satisfy yourself that the Service is suitable for your needs and compatible with your device, browser and Instagram account before making a purchase.

3. General Policy

3.1Because the Service may be evaluated in full before purchase, all purchases are final and non-refundable, except as expressly set out in this Policy or as required by applicable law.

3.2Without limiting clause 3.1, no refund will be provided in respect of a change of mind, non-use or reduced use of the Service, dissatisfaction with the categorisation or search results, or failure to make use of the Trial Period.

4. Events Outside Our Control

No refund, credit or other compensation will be provided where the Service ceases to function, in whole or in part, temporarily or permanently, as a result of:

  1. any change, restriction, suspension or blocking implemented by Instagram or Meta, including any change to the manner in which Instagram makes saved posts available;
  2. any limitation, challenge, suspension or other action taken by Instagram or Meta in relation to your Instagram account;
  3. any change made by, or any limitation or discontinuation of, Google Chrome, the Chrome Web Store, Hugging Face, Dodo Payments or any other Third-Party Service;
  4. the incompatibility or failure of your device, operating system, browser or internet connection; or
  5. the termination of your Licence or the deactivation of your Licence Key for breach of the Terms.

5. Discontinuation of the Service

5.1If we permanently discontinue the Service, or if the Extension is permanently withdrawn from the Chrome Web Store, we may, at our sole and absolute discretion, offer a partial refund to some or all affected customers.

5.2Any refund offered under clause 5.1:

  1. will be calculated after deduction of payment processing fees, currency conversion charges, applicable taxes and any other costs that we are unable to recover;
  2. may be calculated in proportion to the period that has elapsed since the date of purchase;
  3. may be limited to purchases made within a specified period before the discontinuation; and
  4. is offered as a discretionary goodwill gesture only. It does not constitute an admission of liability and does not create any entitlement or obligation in that or any other instance.

6. Billing Errors

If you have been charged more than once for the same purchase, or have been charged in error, the duplicate or erroneous charge will be refunded in full once it has been verified. Requests under this clause should be made within thirty (30) days of the date of the charge.

7. Statutory Rights

7.1Nothing in this Policy excludes or limits any right to cancel, or to obtain a refund, that you may have under applicable consumer protection law and that cannot lawfully be excluded or limited.

7.2Where you are entitled by law to withdraw from a contract for the supply of digital content, that right may cease to apply once supply of the digital content has begun with your express prior consent and your acknowledgement that the right of withdrawal is thereby lost, to the extent permitted by applicable law.

8. How to Request a Refund

8.1Requests must be sent by email to [email protected] from the email address used to make the purchase, and should include the order number or receipt, the date of purchase and the reason for the request.

8.2We aim to respond to requests within ten (10) business days. Approved refunds are processed through Dodo Payments to the original payment method. The time taken for the refund to reach your account depends on your bank or card issuer.

8.3When a payment is refunded, the corresponding Licence Key is deactivated.

9. Chargebacks

We ask that you contact us before initiating a dispute or chargeback with your bank or card issuer, so that we have an opportunity to resolve the matter. Where a chargeback is initiated, we may deactivate the corresponding Licence Key while the dispute is pending.

10. Changes to This Policy

We may amend this Policy from time to time. The amended Policy will be published on this page with a revised effective date and will apply to purchases made on or after that date.

11. Contact

Questions regarding this Policy may be addressed to AppsJet Solutions at [email protected].